Privacy Policy

At 35bet, your privacy is a fundamental commitment. This Privacy Policy explains in clear terms what personal data 35bet collects when you use our website and services, why we collect it, how it is stored, who it may be shared with, and what rights you hold over your own information. Please read this document carefully before creating an account or using any 35bet service.

This policy applies to all users of https://35bet.pro, including players based in Bangladesh who access 35bet through mobile or desktop browsers. By continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of 35bet services immediately.

1. Information We Collect

When you register for an account with 35bet or interact with our platform, we collect certain categories of personal information. The specific data collected depends on how you use our services and the features you access. Below is an overview of the main categories:

• Identity information: full name, date of birth, username, and government-issued ID details for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential address (city and district in Bangladesh such as Dhaka, Chittagong, Sylhet, or Khulna).
• Financial information: payment method details including bKash wallet number, Nagad account, Rocket account, or card details (Visa, Mastercard) — stored in tokenized form, not as raw card data.
• Technical information: IP address, device type, operating system, browser version, time zone (Bangladesh Standard Time, UTC+6), and session logs.
• Behavioral information: pages visited, games played, bet history, deposit and withdrawal records, and customer support interactions.

2. How We Use Your Information

The personal data collected by 35bet is used exclusively for legitimate operational, legal, and service-improvement purposes. We do not use your data for purposes unrelated to the delivery of our betting and casino services. Specific uses include:

• Account creation and management: processing your registration, verifying your identity in line with KYC requirements, and maintaining your account securely.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately.
• Fraud and security monitoring: detecting suspicious activity, preventing unauthorized account access, and protecting the integrity of the 35bet platform.
• Responsible gaming: using session data and behavioral signals to identify players who may be at risk and to enforce self-exclusion or deposit-limit requests.
• Customer communications: responding to support requests, sending transactional notifications (e.g., deposit confirmations), and occasionally notifying you of material changes to our policies.

3. Payment Data and Financial Privacy

35bet processes payments in Bangladeshi Taka (৳) through trusted local and international gateways. When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, transaction data is processed by the respective payment provider under their own privacy and security terms. 35bet receives only a transaction reference, status confirmation, and the Taka amount — we do not receive or store your mobile banking PINs or wallet passwords.

For card-based payments via Visa or Mastercard, 35bet uses tokenization — your card number is replaced by a secure token during processing. Full card numbers are never written to our servers. All financial records are retained in encrypted form for the minimum period required by applicable recordkeeping standards.

4. Cookies and Tracking Technologies

35bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser that help us remember your preferences, keep your session active, and understand how users navigate the site. The types of cookies we use include: essential session cookies (required for the site to function), preference cookies (remembering your language and display settings), and analytics cookies (aggregate, anonymized data to help us improve the platform).

You may disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of 35bet, including the ability to log in and access your account. We do not use cookies to serve third-party advertising or to track your activity outside of the 35bet platform.

5. How We Share Your Information

35bet does not sell, rent, or trade your personal information to any third party. We may share limited data only in the following circumstances:

• Service providers: trusted third-party vendors who assist in delivering our platform (e.g., payment processors, identity verification providers, cloud infrastructure). These vendors are bound by strict data processing agreements and may not use your data for any purpose beyond the contracted service.
• Legal and regulatory obligations: when required by applicable law, court order, or to cooperate with a legitimate investigation by a competent authority. We will notify you of such disclosures where legally permitted to do so.
• Business transitions: in the event of a merger, acquisition, or asset transfer involving 35bet, your data may be transferred as part of that transaction. You will be notified in advance of any such transfer and your choices regarding your data will be respected.

6. Data Retention

35bet retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account information is retained for the duration of your active account relationship with 35bet and for a reasonable period thereafter in order to comply with legal recordkeeping requirements, resolve disputes, and enforce our agreements.

If you close your 35bet account, we will anonymize or securely delete your personal data within a reasonable timeframe, except where retention is legally mandated (for example, financial transaction records for anti-money-laundering compliance). Anonymized data that cannot identify you as an individual may be retained indefinitely for statistical and platform-improvement purposes.

7. Your Data Rights

As a user of 35bet, you hold meaningful rights over your personal data. We respect these rights and have processes in place to address your requests in a timely manner. Your rights include:

• Right of access: you may request a copy of all personal data we hold about you.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: you may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances, for example if you contest its accuracy.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

8. Data Security

35bet implements a layered security architecture to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include: SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting internal data access to authorized staff only, regular security audits and vulnerability assessments, and automated monitoring systems that flag unusual account activity in real time.

While 35bet takes all reasonable and practicable steps to protect your data, no digital platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, 35bet will notify affected users promptly and take immediate remediation steps in accordance with applicable data protection obligations.

9. Third-Party Links and Services

The 35bet platform may reference third-party payment providers and game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) whose services are integrated into our platform. These providers operate under their own privacy policies and data protection frameworks. 35bet is not responsible for the privacy practices of third-party service providers once data is processed under their direct control. We encourage you to review the privacy policies of any third-party service you interact with through 35bet.

10. Children's Privacy and Age Verification

35bet is strictly an adult platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During registration, users are required to confirm their age and submit identity documents for KYC verification. If we discover that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account.

Parents or guardians who believe a minor has registered on the 35bet platform should contact us immediately at [email protected]. We treat such reports as the highest priority and will act without delay. 21+ only. Gambling involves financial risk and is intended for adult entertainment only.

11. Changes to This Privacy Policy

35bet reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. Your continued use of 35bet following the posting of any changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 35bet is protecting your information. Archived versions of previous policies are available upon request by contacting [email protected].

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 35bet handles your personal data, please reach out to our privacy team. We are committed to responding to all data-related enquiries within a reasonable timeframe.